Frequently Asked Questions
We hope these FAQs provide you with helpful information for planning your holiday.
How do I make a booking?
To make a booking, simply select the property you’re interested in and check the availability calendar. If the dates you want are available, you can make a reservation by selecting the “Book” button. You will then be directed through the booking process on the website, and the booking is secured by paying a deposit. The booking process should be easy and straightforward on our website, however, should you encounter any problems please do not hesitate to contact us.
What is included in the price?
The rental price includes the use of the holiday home and all the amenities listed on our website, such as linen, electricity and heating. Some properties may have additional amenities, so please check the property listing for specific details. Note that there are additional charges for pets, and use of hot tubs so please check the listing carefully.
Can I bring my pet?
Many of our holiday homes are pet-friendly, but not all of them. Please check the property listing to see if pets are allowed. If you do bring a pet, please ensure that you follow our pet policies and keep your pet off the furniture and beds. Failure to clean up pet faeces will result in a minimum fine of £50.00
Is the holiday home child-friendly?
Many of our holiday homes are suitable for families with children, but not all of them. Please check the property listing to see if the home is child-friendly, and if any child-related amenities are available.
What is the check-in/check-out process?
Generally, check-in is at 4pm and check-out is at 9.30am. Further details of the check-in process will be provided to you by email once we have processed your booking. On the day of your departure, please ensure that you leave the property clean and tidy.
How do I pay?
We require a deposit payment of £200 to secure a booking, this can be done as a card payment or a BACS transfer. The balance is due 8 weeks before your arrival date and can also be made by BACS transfer or card.
Refundable damage deposit
A selection of properties require a damage deposit. Upon inspection of the property, following departure, the damage deposit will be refunded within 10 working days, assuming no damage has been caused. Damage can be physical or additional cleaning beyond a standard clean.
Do you accept payment in instalments?
Yes, you can pay in instalments for your holiday, providing the payments are made by BACS. The final balance is due 8 weeks prior to arrival
What if I need assistance during my stay?
We will be available to assist you during your stay. You can contact us on 01271 870 846 or text us on 07714 589540 in case you have any questions or issues during your stay. In case of an emergency, please contact the relevant emergency services as appropriate.
What if I need to cancel my booking?
In the event of a cancellation the agent will make every effort to re-let the property, if successful, the ‘Agent’ reserves the right to retain £50.00 towards administration charges, together with the non-refundable booking fee of £63.00.
Should the property remain un-occupied the applicant is liable for full payment, payable 8 weeks ahead of arrival
Should the agents re-let the property at a reduced rate, the applicants wishing to cancel will be liable for the difference between the rate achieved and the tariff price.
Is the property suitable for wheelchair users or those with limited mobility?
We strongly recommend that you contact us before booking should you have any accessibility concerns, we will check that the property is suitable for your needs. Any health concerns or limitations which could impact your booking should be provided to us upon booking, so we can ensure appropriate measures can be provided for you.
Is car-charging available at the property?
In general, charging your car is not permitted at our properties without prior consent/payment. Failure to comply would be deemed as theft and could result in immediate eviction.
Some properties have car charging facilities that can be added on as an extra to your holiday. This will be clearly stated in the property listing.
Can I hire items from you?
We can supply cots, highchairs, travel cots and hot tubs at selected properties for an additional charge subject to availability. These can be added on to your stay during the booking process. Please note you must supply your own bedding for cots and travel cots.