Conditions of Booking
How to Book
Please complete the enclosed booking form and return it together with your deposit of 25% per week booked (this includes your £15.00 booking fee).
Please make your cheques payable to “Woolacombe Cottages” and send them with the completed booking form to the above address.
A booking confirmation will be issued indicating the balance payable, which must be paid not less than 5 weeks before your holiday commences. We reserve the right to re-let the accommodation if payment is not received by the due date. Payment can be made over the phone using debit / credit card.
Woolacombe Cottages act only as ‘The Agents.’ to the owners of the property and are not principles. `Applicants` are the term used for those clients wishing to hire a property and `Tenant` is the name given to those applicants who have taken up residency at a property.
Any contract is between the Owners of the property, on one part, and the Applicants or Tenants on the other.
All properties require a damage deposit. This can be in the form of a cheque, dated to the arrival date of the booking, or by allowing ‘The Agents’ to hold card details. No money will be banked unless any damage is caused to the property. Upon inspection of the property, following departure, the damage deposit will be destroyed, assuming no damage has been caused.
In the event of cancellation the agent will make every effort to re-let the property, if successful, the ‘Agents’ reserve the right to retain £50.00 towards administration charges.
Should the property remain un-occupied the applicant is liable for full payment.
Should the agents re-let the property at a reduced rate, the applicants wishing to cancel will be liable for the difference between the rate achieved and the tariff price.
The persons hiring the accommodation shall be exactly as stated on the booking form. All children and pets must be included on the booking form Children are very welcome but young persons are not allowed accommodation unless accompanied by an adult The owners/managers reserve the right to refuse a booking and to terminate the visit of any person whose conduct is unruly, or detrimental to the comfort of other visitors.
1) Tenants agree to ensure property is taken care of and along with equipment is left clean.
2) To pay for any optional extras as stated in the brochure.
3) Tenants agree to pay for any losses or damages to the property. 4) Allow Owners and Agents reasonable access to property.
5) Tenants agree not to exceed the total numbers of persons in the property as stated on the booking form.
6) Tenants accept responsibility for any children and pets at all times.
If for reasons beyond the agents or owners control (e.g. Fire, Theft, Sale etc) the property is not available on the dates booked or the holiday is not available for holiday letting all charges paid in full by the applicant will be refunded. The Applicants will have no further charges on the Owner or Agent.
The agents aim to ensure that the information provided is accurately conveyed in the brochure.
If the applicant has any specific health or mobility difficulties we request that this is pointed out at the initial reservation stage so a suitable property can be recommended.
All complaints must be brought to the Agents attention immediately so necessary action can be taken. In no circumstances can compensation be made for any complaints made after the tenancy has ended or where the Tenant has denied the Owner or Agent the opportunity to put matters right.
The Agents reserve the right to adjust prices quoted in the brochure, on supplements or on details to properties due to errors or omissions.
The agents accept no responsibility on behalf of the owners for any loss, damage, injury, or accident that may occur during the tenants holiday.
Are allowed in some of our properties, as stated in the details. There is a charge of £15
Per pet per week. However, we cannot accept responsibility for their safety, and they are accepted only on the understanding that they are kept under control. At no time should they be left unsupervised on the premises or allowed on the furniture or in bedrooms.
Some properties describe an enclosed garden this does not mean it is totally escape proof.
We do not permit smoking in any of our properties.
All our properties are fully equipped for self-catering holidays. Duvets and pillows are provided. Bed linen is not always included in the price please check at the time of booking. If required, cots, high chairs and bed linen can be hired for a small additional charge.
We ask our guests to have holiday cancellation insurance. This can be taken out through the ‘applicants’ choice of company. Alternatively the agents can recommend details of a company.
Accommodation will be available from 4pm, we ask our guests to have departed by 10am on the day of departure.